Refund policy
30-Day Return Policy
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, uninstalled, and in the same condition in which it was received. Items must include the original packaging, manuals, accessories, hardware, and other materials supplied with the product. Proof of purchase is required.
To request a return, contact Off-Road Revival LLC at off-roadrevival@off-roadrevival.com before sending the item back.
Return Address:
Off-Road Revival LLC
887 Sam Freeman Rd
Hoschton, GA 30548
Returns must be approved before they are shipped or brought to our location. Items returned without prior authorization may not be accepted.
Unless the return is due to an incorrect, defective, or damaged item received from us, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless otherwise required by law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your order is damaged in shipping, defective, or you received the wrong item, contact us as soon as possible at off-roadrevival@off-roadrevival.com. Please include your order information and photos of the item and packaging when applicable so we can evaluate the issue and make it right.
Non-Returnable Items
Installed, used, modified, damaged, or incomplete products are not eligible for return unless the product is defective and covered by an applicable manufacturer warranty.
Special-order, custom-order, electrical/electronic, or other products may have additional return restrictions when disclosed at the time of purchase or on the product page.
Clearance, final-sale, and gift card purchases are non-returnable.
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
Open-Box Products
Open-box and demo products may have different return conditions depending on the individual item. Any applicable return restrictions will be stated on the product listing. Contact us before purchasing if you have questions about an open-box product.
Exchanges
If you need a different item, contact us first. In most cases, the fastest option is to return the eligible item and place a new order once the return has been approved.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union and applicable law provides a 14-day cancellation or return right, those rights are not affected by this policy.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, contact us at off-roadrevival@off-roadrevival.com.